Greyhound corporate communications is available at all times to provide assistance for qualified members of the news media. We will not respond to fare and schedule information requests or customer service needs.
Fare and schedule information is available by calling 1-800-231-2222 or by visiting the homepage of our Web site. Customers needing assistance can reach our customer care department at 1-214-849-8966.
News media can reach any one of the following Greyhound spokespersons at 1-214-849-7846 or 1-214-849-6826.
Photography, video or audio recording of Greyhound personnel, equipment or procedures is strictly prohibited without the consent of Greyhound. To obtain permission, follow the instructions:
News Media: Television and newspaper reporters are welcome in the public areas of Greyhound terminals. We will make every effort to accommodate you. We do our best to balance the needs of reporters, our customers and our employees. We understand your deadlines, and will do all that we can to make sure you get the information you need.
Before filming or interviewing on Greyhound property, you must review and sign our media protocol form. You may get the form online or obtain one from the manager on duty at the local Greyhound station.
Motion Pictures: Television or film producers who wish to use Greyhound buses, facilities or the Greyhound logo or image in a commercial production must obtain permission from the company. These requests should be directed to Engine Shop at 1-310-276-7309.
Student Film Projects: Many students select Greyhound as a subject or background for their film projects. Greyhound does not participate in these projects out of respect for our passengers’ and employees’ privacy.
Marketing/Advertising: For any requests related to sponsorships (non-charity), advertising or marketing, please call our marketing hotline at 1-214-849-6275.
To see Greyhound Package Express news releases, please visit the Greyhound.com’s News Releases page.
Due to limited transportation availability as a result of COVID-19 impacts, package delivery times may be extended. The majority of our services are sold as a space available transit expectation. Because of this it can take longer to depart origin and transfer locations. Schedule specific priority service continues to be offered for shorter distances.