Frequently Asked Questions

SHIP

Major metropolitan locations will provide a separate storefront for processing Greyhound Package Express shipments. If the Greyhound Package Express storefront is closed you may bring your shipment to the Greyhound ticket counter and a customer service representative will process your shipment. Find your closest location.

Greyhound Package Express shipping centers and Greyhound terminal hours vary by location with many locations offering service 24 hours a day, 365 days a year.

Fill out and submit the online account application form.

GPX does not currently grant charge account privileges to individuals. We will, however, consider applications from individuals with home-based businesses on a case by case basis.

Individuals may not ship collect. Either the individual will have to apply for a credit account, or the recipient can place a shipment over the phone, and prepay with a credit card by calling 1-800-739-5020. Our online customer portal for non-account holders is currently in development.

If you are returning a product that was delivered by Greyhound Package Express, please contact the seller to coordinate your return.If you are utilizing a return shipping label provided to you, drop off the package at the closest Greyhound Package Express location. Find your closest location.

We currently deliver throughout the continental United States. For shipments within Canada, Greyhound Package Express can be reached by calling 1-877-GO-DOG-GO (1-877-463-6446) or online at shipgreyhound.ca. Greyhound Package Express does not currently offer cross-border services in Mexico or Canada.

Delivery dates are dependent on the requested service level. Visit the Our Services page for more details.

Yes, the recipient’s email address or phone number provided at the time of shipping will be utilized to notify the recipient. If no email address or phone number is provided, a postcard will be sent notifying the recipient of the shipment’s availability.

Greyhound Package Express only offers delivery to homes and apartments if the delivery charges are prepaid when the shipment is tendered. All deliveries are to the curb of the delivery address. Greyhound Package Express currently does not offer inside delivery. Additional charges may apply.

Greyhound Package Express will hold the shipment and make the shipment available for pick-up at a designated Greyhound facility unless authorized to leave the package without signature. Unsuccessful deliveries will incur a re-delivery charge if requested.

Greyhound Package Express offers pick-up and delivery if the delivery charges are prepaid when the shipment is tendered. Additional charges may apply.

Greyhound Package Express offers a variety of service levels to meet any shipping need. Visit the Our Services page for more details.

Greyhound Package Express offers shippers the ability to purchase additional declared value for shipments exceeding the standard $100 value declaration. Greyhound Package Express does not offer insurance for shipments. See Terms and Conditions of Purchase and Carriage for declared value costs and limitations.

The maximum weight per package is 100 pounds. The maximum dimensions that we can accommodate are 29″ H x 47″ W x 82″ L.

All shipments must be packed in containers made of durable material and of quality sufficient to withstand handling on buses. All packages containing FRAGILE or PERISHABLE articles must be marked in large letters, preferably with appropriate labels. See Terms and Conditions of Purchase and Carriage for complete packaging requirements. Additional restrictions apply for auto parts as listed below.Auto parts will need to be tendered with OEM packaging. If manufacturing packaging does not exist we will accept at the shippers risk or at no declared value.

Yes, please leave your package open for inspection. Tape will be made available for you to seal your package after inspection. Greyhound Package Express reserves the right to open and inspect shipments when deemed necessary and to refuse those improperly or inadequately packed, damaged or containing prohibited articles.

No, but the item must be prepared with appropriate packaging materials in order to protect the item being shipped as well as other items traveling in the cargo space.

Most Greyhound Package Express locations sell packaging supplies. Prices and availability may vary, so contact your closest location to confirm availability and rates. Packing services are not currently available.

Greyhound Package Express accepts many different types of shipments. If you are unsure if your item is acceptable, review our prohibited articles.

Greyhound Package Express rates vary by weight, distance and service level. Please obtain rate information using our online shipping application. If you have not registered for online access, obtain a Quick Quote now. For additional questions, visit our Contact Us page and contact Customer Service.

Some shipping supplies, as well as preprinted bills of lading, can be ordered online on the Order Supplies page. Additional supplies can be obtained from your closest Greyhound Package Express location.

TRACK

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Greyhound Package Express shipping centers and Greyhound terminal hours vary by location with many locations offering service 24 hours a day, 365 days a year.

You can receive updates on your shipment by visiting the Track a Package page.

Yes, the recipient’s phone number you provide at the time of shipping will be utilized to notify the recipient. If a phone number is not provided, a postcard will be sent notifying the recipient of the shipment’s availability.

You can track the delivery of your shipment by visiting the Track a Package page. For additional questions, visit our Contact Us page to contact Customer Service.

You can track your shipment by visiting the Track a Package page.

You may use a waybill number, a shipment number, a Greyhound Package Express online order number or a reference number (provided at time of shipping) to track a shipment. View examples.

Greyhound Package Express offers a wide variety of additional services such as: holiday delivery, weekend delivery and delivery confirmation. For a complete list view our Service Guide. Additional fees may apply.

MANAGE

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We have various ways you can reach us. View the Contact Us page for the method that best suits your needs.

All individuals who wish to pay by credit card can register in Shipgreyhound.com.

Greyhound Package Express offers account credit to business shippers based on volume.

If you are returning a product that was delivered by Greyhound Package Express, please contact the company you purchased the product from to coordinate the return of the item.

If you are utilizing a return shipping label provided to you, drop off the package at the closest Greyhound Package Express location. Find your closest location.

Any changes regarding your order must be made as soon as possible . View the Contact Us page for the method that best suits your needs.

All forms are available at our Greyhound Package Express shipping centers. Frequently used forms are available on our Forms & Documents page.

Our Customer Service Representatives will be more than happy to assist you. View the Contact Us page for the method that best suits your needs.

We are always happy to hear from our customers. If you have an immediate need, contact our National Customer Service Center by using the appropriate link on Contact Us or calling 1-800-739-5020. To be contacted by a sales representative, use this form or call us at 1-800-441-2368.

Reference the Greyhound Package Express User Manual. If you need immediate assistance, contact customer support or call a customer service representative.

For shipping application support contact our national customer service center by using the appropriate link on our Contact Us page. For the best user experience, we recommend the most current web browser version. If you experience issues with other areas of our website please contact the Webmaster.

Claim forms are available on our Forms page. Details on claims procedures can be found in Terms and Conditions of Purchase and Carriage.

Status updates are provided via email and postal mail at various steps throughout the claims process. Details on our claims procedures can be found in Terms and Conditions of Purchase and Carriage.

Invoices are available, in PDF format, via email. Instructions for registering are provided on all mailed invoices.

You can pay your Greyhound Package Express invoice by clicking Pay My Bill.

Billing inquiries should be submitted to the representative listed on your Greyhound Package Express invoice. If your invoice is not available or you have a general billing question, you can via Contact Us or call Accounts Receivable Customer Service at 1-877-364-2555.

Greyhound Package Express is currently working towards being able to display your statement online. Details will be available soon.