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 Privacy Policy

As an online consumer, you are entitled to your personal privacy. With that in mind, Greyhound Lines, Inc. has adopted a statement that explains and confirms our commitment to provide you with a variety of online shipping services while maintaining your personal privacy. Please note that this statement is subject to change at any time, with or without notice. Every effort will be made to keep it updated to reflect our current policies.

Personal Information Collected On ShipGreyhound.com

  • IP Addresses
    An Internet protocol ("IP") address is a numeric code, for example, "152.163.207.197". This code is used to communicate between your Internet service provider and the World Wide Web. The IP address does not identify you individually. Greyhound logs inbound IP addresses to administer our web site and to compile aggregate information on site traffic for internal use.

  • Personal Information
    Personal information will be collected when you apply to be a registered user with Shipgreyhound.com. This information will include First/Last Name, Company, Address, Phone Number, and/or Email Address. This information will be entered into the GPX system as your customer profile, and you will be provided with a User ID and password to gain access to the system.

    You may edit your personal profile at any time by using your user ID and password. You may also update your password. You can access your personal profile to make changes by clicking on "Edit Profile" from the My Account section of Shipgreyhound.com.

  • Online Transactions
    We collect and store information about every package we handle so that we can effectively provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, to enhance our ability to communicate with our customers about additional services they may find of value, to satisfy our legitimate business interests (including performing trend analysis and market studies), to set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and to comply with government regulations. Greyhound does not collect any type of credit card information on this site.

Opt-Out Policy
It you do not wish for your email address to be used as a means of communication with Greyhound, you have the option of removing it from your profile. However, a phone number or fax number will be required in order for Greyhound to establish communications with you for shipping or billing issues that may arise.

Sharing of Personal Information
As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. We also share relevant customer information with other interline bus companies and third party commercial carriers, couriers and contractors that ship packages for us. This sharing of information is a necessary part of our shipping process. These parties are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping Greyhound provide its services.

We do not sell information to third parties that could be used to specifically identify an individual customer or group of customers. However, we do provide personal data to government agencies as required by law or regulation.

Information, including personal information (name, address, and phone number), provided as part of a shipping transaction represents a record of that business transaction and cannot be altered after the transaction is complete except as provided in the GPX Terms & Conditions.

Use of "Cookies"
Cookies are small text files written to your computer when you visit web sites. You have the option of setting your browser to refuse cookies on this or any other site. You will still be able to use all the regular features of ShipGreyhound.com if you have cookies disabled.

Greyhound does not use cookies to maintain any personally identifiable information about your purchase patterns on the site.

Security for Online Transactions

Greyhound uses "CRE Secure" as a compliance partner and uses industry standard tools to encrypt information and keep data private and confidential as it is transferred between your machine and Greyhound. This technology makes it safe to transmit your credit card number over the Internet.

Security for Personal Information on Packages

Although we make reasonable efforts to limit access to our facilities and vehicles to authorized personnel, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter.

Security and Responsibility For Links and Linked Information

The Greyhound web sites contain links to other sites for general travel information, for advertising purposes, or to offer our site visitors interesting information. Many of these sites and their advertisers may collect information about customers. Greyhound takes no responsibility for the privacy rules and conditions maintained on any linked site and we encourage you to examine the privacy policies contained on these sites.

Greyhound maintains no responsibility for the content of material on linked sites. Please inform us at Webmaster about any concerns you have regarding the content of any of our linked sites.

Consent

Your use of this web site is consent to the information described above. Changes to this statement will be posted at this page, as indicated above, so you are aware of the information collected, what information may or may not be disclosed, and your rights to choose not to have information disclosed.

Further Questions

If you have any questions or comments about this privacy statement, the administration of this web site, or your online relationship with Greyhound, you may contact us via e-mail at Webmaster. The following postal address is available as well:

Greyhound Lines, Inc.
IT Webmaster/MS850
P.O. Box 660362
Dallas, TX 75266-0362

Revision Date: October, 2013